Return and Refund Policy

Thank you for purchasing a Topcret product. We value your satisfaction and aim to provide high-quality products and service. Please review our return policy carefully to understand your rights and responsibilities.

1. Eligibility for ReturnsWe accept returns under the following conditions:The item is unused, unopened, and in its original condition.The return request is made within 14 days of receipt of the product.The product was purchased directly from our website.

2. Non-Returnable ItemsCertain items are not eligible for returns, including:Opened or partially used microcement kits.Custom or bespoke products made to your specifications.Products damaged due to improper use or storage.

3. Return ProcessTo initiate a return, follow these steps:Contact Us: Email our support team at [email protected] with your order number, product details, and reason for return.Approval: Once your request is reviewed, we will provide a return authorization and instructions.Shipping the Item: Pack the product securely and send it to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. RefundsRefunds are processed under the following conditions:Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.If approved, your refund will be issued within 14 days to the original payment method.Original shipping costs are non-refundable unless the product was defective or incorrect.

5. ExchangesWe only replace items if they are defective or damaged. If you need an exchange, contact us at 02076242180 with photos and details of the issue.

6. Damaged or Defective ItemsIf your order arrives damaged or is defective:Notify us within 48 hours of receiving the product.Provide photos of the damaged item and packaging for assessment.If approved, we will send a replacement at no additional cost.

7. Cancellation PolicyOrders can be canceled prior to dispatch. If you wish to cancel, contact us immediately at [email protected]. Once dispatched, cancellations are treated as returns under this policy.

8. Contact InformationFor any questions or concerns, please contact us:Email: [email protected]Phone: 02076242180Address: Unit 4 Hampstead West, 224 Iverson Rd., NW6 2HL

9. Governing LawThis return policy is governed by UK consumer law, including the Consumer Contracts Regulations.We appreciate your business and are here to ensure your experience with Topcret is exceptional.